Fulfillment Policy for UPAFA Online Training

1. Business identity

UPAFA Online Training is operated by FRENCH-ARAB OFFICE FOR SERVICES -UPAFA.

2. What customers buy

Customers may purchase training programs, consultations, or learning-support services as described on the relevant product page. Each public product page explains the price, delivery method, access timing, certificate status, and refund context.

3. Payment processing

Eligible product pages use secure Stripe Checkout for payment processing. UPAFA does not directly store full card details on the public website.

4. Training program fulfillment

After payment is successfully confirmed, access instructions for eligible training products are normally sent within 1 business day to the email address provided during purchase.

Eligible training products are fulfilled through access instructions for the UPAFA Student Portal at https://lms.upafa.online. Access timing may be affected if incorrect customer details are provided.

5. Consultations and support services

Consultations and learning-support services are fulfilled according to the description on the relevant service page. These services may be delivered through scheduled digital communication, written guidance, support materials, or other stated methods. They are not automatically treated as LMS courses unless the product page clearly says so.

6. Certificates

Certificates are only available for eligible products that clearly state certificate availability and completion requirements.

Certificates confirm completion of UPAFA training requirements and do not represent a university degree, academic credit, or professional license.

7. Invoices and payment documents

Your invoice or payment document will be prepared and sent after payment confirmation. Payment documents are managed separately through the UPAFA Invoice Portal.

The public website does not promise instant automated invoice delivery. Invoice follow-up is handled separately through the UPAFA Invoice Portal.

8. Customer support

For questions about fulfillment, access timing, consultations, invoice follow-up, or refund requests, contact info@upafa.online.