Terms & Conditions for UPAFA Online

1. Business identity

UPAFA Online is operated by FRENCH-ARAB OFFICE FOR SERVICES -UPAFA.

2. Services sold

UPAFA Online offers online education services, online courses, training programs, educational consultations, self-development consultations, distance learning support, and learner-support services.

3. Course delivery and access

After payment is successfully confirmed, course access instructions will normally be sent within 1 business day to the email address provided during purchase.

Customers must provide a valid email address. Delays caused by incorrect customer information may require additional time. Customers should contact info@upafa.online if access instructions are not received within the stated period.

4. Consultation scheduling

Consultation and scheduled-service timing may differ from course access timing. Scheduling instructions are provided according to the relevant service description or by direct communication after the request is reviewed.

5. Payments

Customers are responsible for paying the stated price for the selected product or service. Eligible course pages may provide secure Stripe Checkout for direct payment. Questions about checkout or booking remain available through info@upafa.online.

6. Certificates

Eligible products may include a Certificate of Completion or a Professional Training Certificate of Completion. Certificates are issued only when the stated completion conditions are met.

Certificates confirm participation in and completion of a professional training course. They are not academic degrees, university qualifications, professional licenses, or government-accredited qualifications.

7. Refunds and cancellations

Customers may submit a refund request within 14 calendar days of purchase by contacting info@upafa.online. Approved refunds are processed within 5-6 business days and are normally returned through the original payment method, subject to payment-provider processing times.

Orders may be canceled before course access or consultation scheduling instructions have been issued. Once access credentials have been provided or a consultation has been scheduled, cancellation may no longer be available.

Consultation cancellation timing may depend on the booking details provided for that service. If no cancellation deadline has been published, customers should contact info@upafa.onlineas early as possible.

8. Customer responsibilities

Customers must provide accurate contact information, use course and service materials lawfully, comply with completion rules when seeking a certificate, and avoid abusive, fraudulent, or disruptive behavior.

9. Intellectual property

Course content, website text, design elements, and training materials remain protected. They may not be copied, redistributed, resold, or reused without permission.

10. Prohibited use

Users may not misuse the website, interfere with the services, copy restricted materials without permission, or make false claims about certificates, affiliations, or the nature of the business.

11. Contact and applicable rights

Support, purchase, booking, and refund questions should be sent to info@upafa.online. These terms are subject to any mandatory laws and consumer rights that apply to the transaction.