Terms & Conditions for UPAFA Training Platform

1. Business identity

UPAFA Training Platform is operated by FRENCH-ARAB OFFICE FOR SERVICES - UPAFA LLC.

2. Services sold

UPAFA Training Platform offers online training programs, educational video courses, digital training modules, self-paced online learning support, and learner-support services.

3. Course delivery and access

After payment is successfully confirmed, access instructions for eligible training products are normally sent within 1 business day to the email address provided during purchase.

Customers must provide a valid email address. Delays caused by incorrect customer information may require additional time. Customers should contact info@upafa.online if access instructions are not received within the stated period.

4. Digital course access

Access timing for digital courses, training modules, and learner-support services may differ by product. Access instructions are provided according to the relevant service description or by direct communication after the request is reviewed.

5. Payments

Customers are responsible for paying the stated price for the selected product or service. Eligible course pages may provide secure Stripe Checkout for direct payment. UPAFA does not directly store full card details on this website. Questions about checkout or booking remain available through info@upafa.online.

Your invoice or payment document will be prepared and sent after payment confirmation. Payment documents are managed separately through the UPAFA Invoice Portal.

6. Certificates

Eligible products may include a Certificate of Completion or a Professional Training Certificate of Completion. Certificates are issued only when the stated completion conditions are met.

Certificates confirm completion of UPAFA training requirements and do not represent a university degree, academic credit, professional license, or government-issued qualification.

7. Refunds and cancellations

Customers may submit a refund request within 14 calendar days of purchase by contacting info@upafa.online. Approved refunds are processed within 5-6 business days and are normally returned through the original payment method, subject to payment-provider processing times.

Orders may be canceled before course access instructions have been issued. Once access instructions have been provided or digital delivery has started, cancellation may no longer be available.

Cancellation timing may depend on the access details provided for that product. If no cancellation deadline has been published, customers should contact info@upafa.online as early as possible.

8. Customer responsibilities

Customers must provide accurate contact information, use course and service materials lawfully, comply with completion rules when seeking a certificate, and avoid abusive, fraudulent, or disruptive behavior.

9. Intellectual property

Course content, website text, design elements, and training materials remain protected. They may not be copied, redistributed, resold, or reused without permission.

10. Prohibited use

Users may not misuse the website, interfere with the services, copy restricted materials without permission, or make false claims about certificates, affiliations, or the nature of the business.

11. Contact and applicable rights

Support, purchase, booking, and refund questions should be sent to info@upafa.online. These terms are subject to any mandatory laws and consumer rights that apply to the transaction.